When your reception team has great telephone skills they are your strongest sales force, brand champions and your business’ greatest public ambassadors. Recognizing this fact, many years ago, I decided to analyze what are the elements that create great telephone skills.
That was when I developed PIVT: The 4 Basics to Successful Telephone Skills. PIVT is an acronym for the 4 basic (yet necessary) phone techniques that make for a great phone presence. PIVT stands for:
P: Pace
I: Inflection
V: Volume
T: Tone
It sounds simple, but in order to do it right, your reception team must first practice and then always be aware of their PIVT. This is the level of detail you need to instill in your team in order to build your business better.
FXA
Filed under: Human Resources, Operations Tagged: | cosmetic medical consultants, cosmetic medical practice phone skills, telephone skills medspas
